Refund policy

Return and refund policy

Returns and exchanges

If you’ve changed your mind about a non-personalised piece, you can request a return or exchange within 30 days of receiving it. Please email hello@milafaith.com before sending anything back so we can provide the correct instructions and return address.

Items must be unworn and returned in their original condition and packaging. You will be responsible for the cost of the return postage. 

For online orders, UK law generally gives you 14 days from the day after delivery to cancel most purchases, followed by 14 days to return them. This statutory cancellation right applies alongside our 30-day returns offer. For a statutory cancellation, we’ll refund the item price and the cost of our least expensive standard delivery option. Any additional cost paid for a faster delivery service isn’t refundable. We’ll make the refund within 14 days of receiving the returned item or evidence that it has been sent back.

Personalised and keepsake jewellery

Personalised pieces, including engraved or custom-made items, can’t be returned simply because you’ve changed your mind. This doesn’t affect your rights if an item is faulty or not as described.

Faulty or incorrect items

If something isn’t right with your order, please email hello@milafaith.com with your order number and a description of the issue. Your statutory consumer rights still apply.